Cancellation and Refund Policy
How cancellations, refunds, replacements, and billing concerns are handled.
No charge before approval
No charge occurs unless a licensed clinician reviews your medical intake and approves treatment. Completing an order is not a prescription and does not guarantee one.
Cancel before the next refill ships
You may cancel at any time before the next refill ships by using account tools when available or contacting support@cuorahealth.com. If a refill has already shipped, cancellation applies to future refills. Please submit cancellation requests early enough for the request to be processed before pharmacy fulfillment begins.
Prescription medications cannot be returned
For patient safety, prescription medications cannot be returned or resold once dispatched. Do not send medication back to Cuora Health or the pharmacy unless the pharmacy specifically instructs you to do so.
Refunds and replacements
A refund or replacement may be issued when required by law or when a confirmed pharmacy, fulfillment, billing, or shipping error occurred, such as the wrong item being shipped, a verified carrier loss, a damaged package, or a duplicate billing event. Requests are reviewed case by case.
Billing problems
For a billing problem, contact support@cuorahealth.com with your order reference, account email, and a short description of the issue. The team will review the charge, order status, and pharmacy or shipping records before responding.
Cuora Health does not provide medical advice through this website. Compounded medications are not approved by the FDA for safety or effectiveness. Prescriptions are issued only when a licensed clinician determines treatment is appropriate. Individual results vary.
Last reviewed: [[LEGAL_REVIEW_DATE - client to supply]]